These conditions apply to all trips booked with Ledo Tours. By confirming a booking you accept them. If anything is unclear, please ask us before you book.
1. Booking and confirmation
A booking is confirmed once we have received the deposit indicated in your quote and sent you written confirmation. Please check names, dates and services carefully; names must match your passports exactly.
2. Prices and payment
Prices are per person in euros, based on two people sharing a double room or cabin, unless stated otherwise. They include only the services listed under “What’s included” for each trip. The balance is due before departure on the date indicated in your confirmation. Prices may change only due to documented increases in fuel costs, airport taxes or exchange rates, as permitted by law, and never within 20 days of departure.
3. Changes and cancellations by the traveller
You may cancel at any time by writing to us. Cancellation charges depend on the services already contracted (flights, ships and hotels) and how close to departure you cancel; the applicable charges are set out in your written quote before you book. Special-flight seats and some promotional fares may be non-refundable once issued. We strongly recommend taking out cancellation insurance.
4. Changes by Ledo Tours
Occasionally the order of visits may change because of cruise schedules, flight times or local conditions. We will always try to keep every visit in the programme. If a significant change is necessary before departure, we will inform you and offer an alternative or a refund of the affected services.
5. Travel documents
Travellers are responsible for holding a passport valid for at least six months, the required visa and any health documents. We are happy to advise and, on many trips, to process the visa for you.
6. Insurance
Trips that include basic travel insurance list it in the inclusions. The policy terms are provided with your documentation. Extended cover and cancellation insurance are available on request.
7. Responsibility
Ledo Tours is responsible for the correct provision of the contracted services, whether provided by us or by our partners. We are not responsible for events beyond our control, such as extreme weather, strikes, airline decisions or official closures of sites, though we will always help you find a solution.
8. Complaints
If something is not right during your trip, tell your guide or call our 24-hour line straight away so that we can fix it on the spot. Written complaints can be sent to info@ledotours.com.